FREQUENTLY ASKED QUESTIONS

1. Do I have to pay to use the site?

No. There is no subscription charge to use the site.

2. Why should I register?

So you can have full access to all stories and exclusive Web-only features on juneauempire.com

3. How do I register?

Just fill out our simple registration form. You will be asked these questions:

• Name

• E-mail address

• Postal address

• Zip Code

• Birthday

• Gender

4. Why are you asking for all this personal information?

Two primary reasons: If we know more about the people using our site and how they use it, we can tailor our content to meet more people's needs. Also, we can offer the site for free because it is advertiser-supported. But advertisers, rightfully so, need to know as much as they can about the people viewing their messages. Up to this time, we did not know much about our users. We have some pretty good ideas who they are, but this will give us some real data to use.

5. I have registered for other services and features on juneauempire.com. Will I need to register again?

If you have previously registered for our classified advertising "New Ad Notifier" you are already registered. For any other registrations you will have to register again. Eventually, we will have one registration for all services on juneauempire.com.

Managing Your Account:

1. After registering, how can I log in?

On the home page, you will see a link inviting you to log in if you haven't done so already. Click on this and you will go to the Log In page. From there, you will enter your user name and password. If your computer is set to accept cookies, you will not have to log in again, unless you have logged out.

2. What should I do if I forget my password?

Go to the My Account page and click on the "Forgot Your Password?" link and we will e-mail it to you. It will be sent to the e-mail address you provided us during the registration process.

3. I use a shared computer. Should we all register separately?

Yes, you can, thereby saving your preferences. Of course, you will have to log out after each visit and log back in when you return.

4. I use a computer at work and at home. Do I need to register on each computer?

No. You have just one account and you can use it on any computer.

5. Are passwords and e-mail addresses case sensitive?

Passwords are case sensitive. E-mail addresses are not.

6. If I need to change my password or e-mail address, how do I do that?

Go to the Member Center and click on "Modify My Account." You will be able to make any changes. Then click on "Save Changes."

7. Can I access my newspaper subscription account?

At this time, no.

8. What should I do if I'm having trouble registering?

If you can't find the answer in this document, you can e-mail or call us.

E-mail and Privacy Policies:

1. How will my personal information be used?

Your personal information will never be shared with any advertiser or other third party. We will share aggregate information with advertisers, but never anything that will identify individual users. We use demographic information to provide targeted content and advertising, thereby improving the user's experience on the site.

2. What is your privacy policy?

You can read our privacy policy here.

Cookies:

1. What are cookies and why do I need them?

A cookie is a small piece of computer code, which we give you when you register with us. It is stored on your computer. We use it to identify you as a registered user, so you don't have to login each time you return to our site.

2. How do I change my browser settings to accept cookies?

Depending on which browser you use the instructions to change your cookie settings vary. See below for specific details on the most common browser versions. You can also find out more about cookies online. If you use Internet Explorer, visit the Microsoft Web site. If you use a Netscape browser, visit the Netscape site.

3. How do I enable cookies on Netscape Navigator?

• Go to the Edit menu

• Select Preferences

• Select Advanced

• Make sure the box marked "Accept all cookies" is checked

• Uncheck "Warn me before accepting cookies"

4. How do I enable cookies on Internet Explorer?

On Internet Explorer 5.0 and below, go through the following steps:

• Go to the Tools menu

• Select Internet Options

• Select the Security tab

• Click the "Custom Level" button

• Scroll down until you see "Cookies"

• Make sure both selections under "Cookies" are marked "enabled"

On Internet Explorer 6.0, go through the following steps:

• Go to the Tools menu

• Select Internet Options

• Select the Privacy tab

• Click on the "Advanced" button

• Click the box next to "Override automatic cookie handling"

• Click Accept

• Check the box next to "Always allow session cookies"

• Click OK

• Click OK again

5. I am an AOL user. How do I enable cookies?

• Click on the Start menu in your task bar

• Select Settings

• Select Advanced

• Click on Control Panel

• Double click on Internet Options

• Click on Security Tab

• Click the "Custom Level" button

• Scroll down until you see "Cookies"

• Make sure both selections under "Cookies" are marked "enabled"

6. I am asked to provide my email address and password repeatedly. Why?

First, check your browser's cookie settings and change them to allow you to accept cookies, per instructions above. If the problem continues, it may be due to a firewall program. You will also need to update these settings to allow cookies.

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