My wife and I visited your city on June 14. It was kind of dreary that morning, but we ventured from the ship and did some shopping and sightseeing. On the way back to the ship, my wife slipped on a lemon peal and fell. A quick visit with the ship’s doctor and we were on the way to Bartlett Regional Hospital.
End result: A badly broken shoulder that needed replacing at home. At this point, Bartlett’s hospital team went into action, trying to find us a motel room. After about a half hour they struck gold. There was one room left in the whole town due to a popular festival.
We spent the night, leaving on Alaska Airlines early the next morning. After we were in the air, I started thinking about all those caring people in Juneau that got us heading for home; the staff at the hospital who reserved the hotel room; the two doctors who assessed the injury; and especially nurse Jenny Garcia and her husband Michael, who provided a trip to Wal-Mart for medication that evening. Out of the kindness of their hearts, they also gave us a ride to the airport at 3:45 a.m. the next day. Thanks to the cab drivers who at the end of their shifts got me back to the ship to remove our belongings just in time for the ship to sail. I must not forget the Carnival representative from Juneau, who helped me get back to the hospital with our luggage.
All of these people went above and beyond to help us in a terrible situation. My wife has a new right shoulder and a recovering left ankle fracture.
The bright side of all of this is that there are still caring people and they are right there in Juneau. Thank you very much!
Rich & Bonnie Shultz
Rio Rancho, New Mexico