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SEARHC patient advocates serve as customer liaisons

Posted: April 18, 2011 - 9:32pm

SITKA — The SouthEast Alaska Regional Health Consortium recently hired four patient advocates to help customers navigate its health system.

The patient advocates serve as customer service liaisons for patients and their medical providers. This is a SEARHC Board initiative to help ensure our patients receive the highest quality of care possible. They listen, track and monitor trends based on customer feedback and recommend changes to improve SEARHC’s performance. Three of the patient advocates are based in Southeast Alaska — in Sitka, Juneau and Klawock — and the other patient advocate is based in Anchorage where she works with patients from SEARHC and the Kodiak Area Native Association (KANA) under a partnership agreement between the two tribal health organizations.

Bryan Whitson — 966-8860 office, bryan.whitson@searhc.org — based at S’áxt’ Hít Mt. Edgecumbe Hospital and serves Sitka, Angoon, Kake, Pelican, Petersburg, Wrangell and Tenakee.

Ashley Hunt — 463-6656 office, ashley.hunt@searhc.org — based at the Ethel Lund Medical Center and serves Juneau, Haines, Klukwan, Hoonah and Skagway.

Cyndi Reeves — 755-4983 office, 965-0040 cell, cynthia.reeves@searhc.org — based at the Alicia Roberts Medical Center and serves Klawock, Craig, Hydaburg, Kasaan and Thorne Bay.

Alicia Soto — 729-3992 office, aasoto@anthc.org — based at the Alaska Native Medical Center and serves SEARHC and KANA patients needing care in Anchorage.

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