Juneau airport seeks public feedback on concessions

Glacier Restaurant and Lounge contract expires in December

The Juneau International Airport is seeking public comment for an ongoing concessions planning and development study as the current concessionaire contract will not be renewed for next year.

Eurest Support Services currently holds the contract that expires at the end of December for the Glacier Restaurant and Lounge and the coffee shop.

The concessionaire leases some 9 percent of real estate at the airport terminal and isn’t planning to renew the contract.

“They are not interested in continuing to pay for space they cannot effectively use,” said Catherine Fritz, an airport architect, adding that ESS has struggled to continue renting the space as “the food service model has changed substantively.”

A representative from ESS was not available for comment late Wednesday.

In the meantime, the airport is seeking interim solutions before January.

“We are pursuing several short-term food and beverage options to ensure that there is a seamless transition to a new contract so as to provide travelers with reasonable food and beverage options while we develop the next phase of terminal renovation,” said Fritz.

The next phase of terminal renovation includes demolishing a portion of the building where the current kitchen is housed. A new space will be constructed for the incoming food and beverage concessionaire.

As of this week, the airport received about 250 responses to an online survey regarding public feedback on the existing concessions.

“We still encourage people to get online and participate,” said Patty deLaBruere, interim Airport Manager. “It will help us look at what direction we take with concessions.”

In June, consultants conducted intercept surveys as people boarded and disembarked planes both for Alaska Airlines and the smaller terminals.

They were asked what would serve them best, as travelers or the greeters to travelers, and what would be most viable for the airport.

Consultants also questioned local business owners to identify what makes having a business at the airport attractive or not.

“We’re in a planning process right now,” said Fritz. “It’s a combination of gathering data through these surveys, and business people locally, and otherwise trying to seek out concessionaires.”

Contact reporter Kenneth Rosen at 523-2250 or at kenneth.rosen@juneauempire.com.

To complete the survey, go to juneauairportsurvey.jacobsendaniels.com/

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