Door-to-door transportation available

Have you ever seen one of the Care-A-Van vehicles passing by and wondered if you or a family member may be eligible to ride? The Care-A-Van Transportation Service is for anyone over the age of 60 and for people of any age with disabilities who are unable to use the Capital Transit bus due to their disability.


People who have never tried the Care-A-Van are encouraged to call Robert Milton, the Quality and Safety Trainer, at 463-6115 to find out how it works. Robert can help complete the one-page Care-A-Van registration form, mail out a Rider’s Manual with other written information, and explain how the Care-A-Van works. For example, did you know that the passenger can bring a friend or family member with them until they feel comfortable riding it by themselves?

If a person has already signed up for Care-A-Van, they can call in their reservation as soon as they know they’ll need the ride and the Care-A-Van staff will already have the information they need to schedule the ride. For example, the Care-A-Van staff will need to know where someone lives so they can pick them up there and they will already have that information from the registration form.

The Care-A-Van is operated by Southeast Senior Services, a division of Catholic Community Service. The Care-A-Van drivers are professionally trained in defensive driving and passenger safety and service. Although the service is primarily funded through a contract with the City and Borough of Juneau, the service also receives financial support from Medicaid Waiver revenues, a grant from the Alaska Division of Senior and Disabilities Services, and passenger contributions.

Door-to-door transportation is available the same hours as the bus system: Monday through Saturday, 7 a.m. through 11:30 p.m. and Sunday from 9 a.m. to 6 p.m. The reservations office is open Monday through Friday, 8 a.m. to 4:30 p.m. and Saturdays, Sundays and holidays from 2 to 4 p.m.

To arrange a ride, eligible people, or those advocating on their behalf, should call 463-6194. They will need to give the pick -up location, where they are going, and the desired date and time to reach the destination. Planning ahead and requesting a ride at least one day in advance will help one’s chances of getting the ride when he or she wants it. Passengers are also encouraged to reserve their return trips when making the initial reservation. For more information, call Robert at 463-6115.


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