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The death of snail mail in an electronic world

Posted: September 14, 2011 - 12:01am

The following editorial appeared in the Fort Worth Star-Telegram:

The U.S. Postal Service, a cumbersome, complex behemoth tied down by the restraints of Congress, has seen more changes over its more than 200 years than perhaps any other governmental or quasi-federal agency.

The constitutionally mandated service, for the most part, has evolved with the times — providing mail delivery by steamboat, Pony Express, railroad and jet airplanes. But, in recent years, the post office has been hog-tied by an outdated business model that has forced it to the edge of economic disaster.

Last week, Postmaster General Patrick Donahoe warned congressional leaders that the USPS “is at the brink of default.”

The reason: the Postal Service can’t afford to pay the U.S. Treasury a mandated $5.5 billion for future retirees’ health benefits. Donahoe asked Congress to enact comprehensive legislation by the end of the month to prevent a default.

President Barack Obama is expected to propose a 90-day extension on the retirement fund payment, which would give postal officials, the administration and Congress time to consider a more extensive plan to help stabilize an organization that, according to Donahoe, is losing so much money that it might have to shut down by next summer.

The Postal Service’s financial problems go beyond its pension fund requirements. Electronic communications options — online banking, bill paying, shopping and other services — have caused the volume of postal mail to fall 22 percent since 2006, and competition for package delivery services is stiff.

The USPS is likely to lose $10 billion this fiscal year. Even though it hasn’t received federal subsidies in decades, the service still is overseen by a board of governors appointed by the president. That government oversight hampers agile decision-making that would allow the service to compete effectively in a rapidly changing marketplace.

According to the Postal Service, it is the second-largest civilian employer in the country (behind Wal-Mart), with around 600,000 workers, and runs the largest civilian fleet in the world.

Unlike its major competitors, the Postal Service is required to offer universal service to the public at affordable prices and similar quality regardless of location.

Donahoe said he knows that the agency, which has been an “independent” company since the early 1980s, needs a “radical” overhaul of its business model.

“The Postal Service is in crisis today because it operates with a restricted business model,” he told members of the Senate Homeland Security and Governmental Affairs Committee. “As a self-financing entity that depends on the sale of postage for its revenues, the Postal Service requires the ability to operate more as a business does.”

But it can’t under the current structure.

To make major management decisions, the Postal Service needs permission from Congress, which more often than not is a politically divided and indecisive body that can be more of a hindrance than a help.

For instance, eliminating Saturday home delivery has been debated as a potential money-saver. Congress made six-day delivery mandatory in 1983 and would have to approve any change in the frequency. And talking about closing underused local post offices typically gets members of Congress up in arms.

Several congressional leaders have vowed to consider some of the postmaster general’s recommendations, but resistance from some constituencies is almost certain.

For the short term, Congress should grant the 90-day delay in payment to the retirement fund and give the postmaster general authority to reorganize staff and refine services.

For the long term, Congress must decide what essential communication services the Postal Service can and should continue to provide and then give it the ability make tough, sensible business decisions that will enable it to compete with the private sector.

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swimmergirl
4371
Points
swimmergirl 09/14/11 - 09:10 am
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Hmm...

Cancel Saturday delivery - no brainer. I can wait until Monday to get my bills, junkmail, and packages.
Take a hard look at staffing - clearly the Federal Building P.O. could do the same job with 1/2 the staff - if they moved at anywhere near a normal pace.

You simply can't fault someone who's already put in their 15, 20, or 30 years or whatever for their retirement package. It was agreed upon at the time, and the worker worked in good faith for all those years to aquire it.

I question the "stiff competition" for package delivery, but maybe that's just Alaska. For me, nothing is better than the Flat Rate boxes they have now, and I get quite a lot of items from smaller businesses in those envelopes and boxes.

As for mail in general? I don't know. There will always be things you want to mail - contracts with original signatures, wedding invitations, gifts. Yes, private industry could probably (eventually) handle all the volume. But I would doubt that private industry could do it as cheaply to the consumer - just look at UPS or Fedex rates. So, seems to me it's a choice: Keep the USPS, or pay more for packages and letters delivered by private firms.

Persnickety Persimmon
4173
Points
Persnickety Persimmon 09/14/11 - 12:06 pm
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Stop treating a government

Stop treating a government service like a business OR stop making the USPS subject to congress' whims on things a business would normally have control over, like pricing.

Concerned Citizen
428
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Concerned Citizen 09/14/11 - 12:25 pm
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Cut it out !!!

Let the USPS function and operate as a normal business and it will likely make some good choices on how to sustain retirement funding and keep some level of service normality. We do not need the federal government involved in this. They cant keep up with the problems they have now. Here is an organization ready and willing to cut the cord and operate independently. I dont see any mention in the article on how much it costs tax payers (or increases postal rates) to have the government involved in this business. That would be good information to have.
Regarding the closure of underused post office locations..... we dont need three post offices in our community. The two larger ones are often too much. Why would anyone in Douglas have a problem driving over the bridge to do in person business at the post office?
I rarely do in person business with the USPS. When I do, its not a problem to do it on Saturday or to drive a few extra miles to the Valley or DT branch.
We need to write our congress folks and demand that they advocate for the immediate withdrawal of government interference in an organization that can and should operate independently. Smaller, more fiscally responsible government is the solution to most of our fiscal woes.

awilkins
110
Points
awilkins 09/14/11 - 09:26 pm
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Downtown Post Office

CC asks "Why would anyone in Douglas have a problem driving over the bridge to do in person business at the post office?" The first answer is PARKING - there isn't anywhere near enough.

The second answer is that service there is abysmally slow, which means that after I driven around (and probably walked a few blocks afterward) to find parking I spend more time waiting in line. What is a 5-10 minute errand in Douglas *slowly* turns into a 30-45 minute (if not longer) ordeal downtown. The downtown post office, while being centrally located, is actually sites very poorly. And I wouldn't be surprised to discover they're paying top dollar in rent to the GSA for prime space in what I understand is a crowded building.

kpawsuh
10144
Points
kpawsuh 09/15/11 - 07:03 am
0
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I would object to a Saturday

I would object to a Saturday closure. Why close it on the day the most people have off to come in? Close it on Monday or something. I also dont think it is a good odea to get govt out of the USPS. For one thing, it is one of govts mandates that is actually in the constitution! Govt works so far outside the constitution most of the time these days it would be criminal to ignore an item actually in there. Plus, Fedex and UPS have proven that it just cant be done cheaply by private industry.

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