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Cash-strapped post office tests same-day delivery

Posted: November 23, 2012 - 1:09am
FILE - This Dec. 19, 2011 file photo shows people in line at the U.S. Postal Service Airport station in Los Angeles. Emboldened by rapid growth in e-commerce shipping, the cash-strapped U.S. Postal Service is moving aggressively this holiday season to start a premium service for the Internet shopper seeking the instant gratification of a store purchase: same-day package delivery. (AP Photo/Nick Ut, File)  Nick Ut
Nick Ut
FILE - This Dec. 19, 2011 file photo shows people in line at the U.S. Postal Service Airport station in Los Angeles. Emboldened by rapid growth in e-commerce shipping, the cash-strapped U.S. Postal Service is moving aggressively this holiday season to start a premium service for the Internet shopper seeking the instant gratification of a store purchase: same-day package delivery. (AP Photo/Nick Ut, File)

WASHINGTON — Emboldened by rapid growth in e-commerce shipping, the cash-strapped U.S. Postal Service is moving aggressively this holiday season to start a premium service for the Internet shopper seeking the instant gratification of a store purchase: same-day package delivery.

Teaming up with major retailers, the post office will begin the expedited service in San Francisco on Dec. 12 at a price similar to its competitors. If things run smoothly, the program will quickly expand next year to other big cities such as Boston, Chicago and New York. It follows similar efforts by eBay, Amazon.com, and most recently Wal-Mart Stores Inc., which charges a $10 flat rate for same-day delivery.

The delivery program, called Metro Post, seeks to build on the post office’s double-digit growth in package volume to help offset steady declines in first-class and standard mail. Operating as a limited experiment for the next year, it is projected to generate between $10 million and $50 million in new revenue from deliveries in San Francisco alone, according to postal regulatory filings, or up to $500 million, if expanded to 10 cities.

The filings do not reveal the mail agency’s anticipated expenses to implement same-day service, which can only work profitably if retailers have enough merchandise in stores and warehouses to be quickly delivered to nearby residences in a dense urban area. The projected $500 million in potential revenue, even if fully realized, would represent just fraction of the record $15.9 billion annual loss that the Postal Service reported last week.

But while startups in the late 1990s such as Kozmo.com notably failed after promising instant delivery, the Postal Service’s vast network serving every U.S. home could put it in a good position to be viable over the long term. The retail market has been rapidly shifting to Internet shopping, especially among younger adults, and more people are moving from suburb to city, where driving to a store can be less convenient.

Postal officials, in interviews with The Associated Press, cast the new offering as “exciting” and potentially “revolutionary.” Analysts are apt to agree at least in part, if kinks can be worked out.

“There is definitely consumer demand for same-day delivery, at the right price,” said Matt Nemer, a senior analyst at Wells Fargo Securities in San Francisco. “The culture in retail traditionally has been to get a customer into the store, with the immediacy of enjoying a purchase being the main draw. So same-day delivery could be huge for online retailers. The question is whether the economics can work.”

He and others said that consumers are a fickle lot when it comes to shipping, seeking fast delivery, but also sensitive to its pricing. Many will order online and pick up merchandise at a store if it avoids shipping charges, or will agree to pay a yearly fee of $79 for a service such as Amazon Prime to get unlimited, free two-day delivery or even purchase a higher-priced item if it comes with “free” shipping.

“Customers do like same-day delivery when it gets very close to a holiday or it otherwise becomes too late to shop,” said Jim Corridore, analyst with S&P Capital IQ, which tracks the shipping industry. “But while the Postal Service has the ability to deliver to any address, they are not always known for their speed. To increase their speed might prove to be a much more complex offering than they’re thinking about.”

As the Postal Service launches Metro Post and sets pricing, its target consumer is likely to include busy professionals such as Victoria Kuohung, 43. A dermatologist and mother of three young children, Kuohung for years has gone online for virtually all her family’s needs, including facial cleansers, books, clothing, toys, diapers and cookware.

Kuohung lives in a downtown Boston high-rise apartment with her husband, who often travels out of town for work. The couple says they would welcome having more retailers offer same-day delivery as an option. Still, at an estimated $10 price, Kuohung acknowledges that she would likely opt to wait an extra day or two for delivery, unless her purchase were a higher-priced electronics gadget or a special toy or gift for her son’s birthday.

“I prefer not to spend my time driving in a car, fighting for parking, worrying about the kids, dealing with traffic and battling crowds for a limited selection in stores,” said Kuohung, as her 1-year-old-twins and 4-year-old son squealed in the background. “But right now Amazon delivers in two days since I’m a member of Prime, so it would have to be something I can’t get at the corner CVS or the grocery store down the street.”

Under the plan, the Postal Service is working out agreements with at least eight and as many as 10 national retail chains for same-day delivery. The mail agency says nondisclosure agreements don’t allow it to reveal the companies. But given the somewhat limited pool of large-scale retailers — they must have a physical presence in 10 or more big U.S. cities to be a postal partner — the list is expected to include department stores, sellers of general merchandise, clothiers, even perhaps a major e-commerce company or two.

Consumers will have until 2 or 3 p.m. to place an online order with a participating retailer, clicking the box that says “same-day delivery” and making the payment. Postal workers then pick up the merchandise from nearby retail stores or warehouses for delivery to homes between 4 and 8 p.m. that day. In San Francisco, the post office will closely track work hours and travel, which could quickly add to costs depending on traffic, total package volume or the proximity of merchandise in a delivery area.

“We’re trying to revolutionize shipping; we’re not simply trying to get a niche market of consumers,” said Gary Reblin, the Postal Service’s vice president for domestic products. He believes people of varying ages and income levels — young adults who don’t own cars, older Americans who are less mobile — will welcome avoiding costly or time-consuming trips to the store.

By targeting big partners, Reblin said, the post office eventually hopes to push pricing down by making same-day delivery a standard option on retail web sites.

The new same-day offering is part of the post office’s blossoming shipping and packaging business. That sector was one bright spot in the mail agency’s dismal 2012 financial report, which showed a loss of $15.9 billion and forecast more red ink next year

This holiday season, the post office expects a 20 percent jump in its package volume, higher than its shipping rivals.

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Latitude58
14404
Points
Latitude58 11/23/12 - 08:27 am
1
2

Kiss...

...the smaller retailers goodbye.

kpawsuh
10138
Points
kpawsuh 11/23/12 - 09:25 am
1
1

I dont think so Lat. They

I dont think so Lat. They are probably the ones driving it. Smaller business are usually the ones looking for ways to innovate. Big business is too much like govt. Too much momentum and mass to make changes very well.

Latitude58
14404
Points
Latitude58 11/23/12 - 11:01 am
0
2

Read the article, KP

"Under the plan, the Postal Service is working out agreements with at least eight and as many as 10 national retail chains for same-day delivery. The mail agency says nondisclosure agreements don’t allow it to reveal the companies. But given the somewhat limited pool of large-scale retailers — they must have a physical presence in 10 or more big U.S. cities to be a postal partner"

kpawsuh
10138
Points
kpawsuh 11/23/12 - 11:18 am
0
1

Ha! Caught me on that one.

Ha! Caught me on that one. Didnt have enough caffeine in the system yet. usually read the whole article but on caffeine deficient days ie today, I just read the comments.

curtis
3474
Points
curtis 11/23/12 - 12:33 pm
6
3

"the cash-strapped U.S.

"the cash-strapped U.S. Postal Service"
"which showed a loss of $15.9 billion and forecast more red ink next year"

File bankruptcy, get rid of the union, and cut the postal retirees benefits to levels that would be inline with the private sector. Problem solved.

madison89
1040
Points
madison89 11/24/12 - 06:34 am
1
3

I agree with Curtis. The

Unpublished

I agree with Curtis. The postal "service" is Dinosaur that has managed to out live it's usefulness.

The only reason the ruling moochercrats will not allow it to die, is the union bribes, ummmm, contributions.

barnardj1
657
Points
barnardj1 11/24/12 - 09:06 am
4
1

People who whine about the

People who whine about the post office must not use the commercial shippers much. Costs are much higher and good luck getting a package from some of them. The post office is in trouble because congress requires them to forward pay their retirement. If we did that to the critters in congress they would be broke too. Oh wait, they are anyway.

Do the Right Thing
562
Points
Do the Right Thing 11/24/12 - 10:18 am
2
1

Finally we'll have more USPS shipping options

I always get better service and much cheaper through the post office than either UPS or Fedex.

Fedex lied to me repeatedly about their last shipment. They left multiple messages that it was delayed due to weather for which they aren't responsible but for which they would would apologize anyway.

There was no bad weather anywhere. The date they delivered was the date they announced their 2 day delivery would be after they picked the item up...SIX days later instead of 2.

Then they argued with me that they were on time since they announced their 2 day delivery would take 6 days after they picked it up so I couldn't stop the order.

When I brought up that there was no weather delay since they claimed to be "on time" and had announced they would be late in delivering my package right after they picked it up-they had to "research" the problem.

janwoodings
325
Points
janwoodings 11/24/12 - 10:34 am
3
2

Lets just hope this works.

Lets just hope this works. It will be a sad day if the US Postal Service comes to an end.

Mama T
2396
Points
Mama T 11/24/12 - 10:55 am
4
2

Its a grab for the business

Forces want to profit from the business of moving your mail. Get ready for more of the same poor expensive service if we allow unreasonable policies to bankrupt the US postal service. Pushing the "Postal Service is Bankrupt" fairy tale is a smokescreen so you will accept their agenda.

Alaskastu
1629
Points
Alaskastu 11/24/12 - 12:23 pm
3
3

The private sectors can

The private sectors can fulfill all or our shipping needs. Time for the PO to stop bleeding money. Everyone has different experiences with everything but if the private sectors were worse then they wouldn't be turning a profit and moving more mails then the USPS.

Mama T
2396
Points
Mama T 11/24/12 - 04:29 pm
1
2

U own stock?

The money that bleeding is legislated on purpose to kill the Post Office

NextBestName
7
Points
NextBestName 11/24/12 - 08:32 pm
4
1

Shocking pay scale

People sorting mall at the Mendenhall PO are making over $100k a year. It because of OT and numerous other pay additions like night diff., Sunday premium, etc. Also since if you drag your feet each night sorting the mail, which HAS to get done each day, the you can easily rack up a few hours of double time each day and by the end of the week a day or 2 of double time. They gotta sell a LOT of stamps for that king of pay scale. And everyone would be disgusted at the amount of money that gets payed out after union grievances due do some scheduling mishaps just because some less senior to you gets a few more hours than you. I've seen people get retro checks for many thousands for doing no work, only because they should have gotten to work. Union = abuse, atleast from what I've seen.

Mama T
2396
Points
Mama T 11/24/12 - 10:32 pm
1
1

Perhaps you assume it runs that way

Because its what you would do given the chance

haily
227
Points
haily 11/25/12 - 09:19 am
0
1

Nextbestname??? Wrong on all

Nextbestname??? Wrong on all counts.

islander
1192
Points
islander 11/25/12 - 10:19 am
1
1

75 year forward funded retirment benefits:

a requirement that only politicians would put on an agency in hopes it would force privatization. Under the current operational requirements the USPS is forward funding $5.5 billion annually to insure pension funds will be there for the next 75 years. In fact that amount cover future employees who have not yet been born.

Once again we see the Representative Issa's name attached to more legislation that will lead to the privatization of another government agency.

NextBestName
7
Points
NextBestName 11/26/12 - 10:03 am
0
0

Not wrong

To everyone saying I'm wrong.. I worked there for years, can any of you say as much?

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