'We discovered that the people who thrive in the face of stress possess three essential abilities. We believe these abilities are at the heart of satisfaction and success at work," explains Karen Leland, co-author of "Watercooler Wisdom: How Smart People Prosper in the Face of Conflict, Pressure and Change" (New Harbinger Publications, $14.95). Being a key player in decision-making; creating goals and setting priorities; and knowing how to communicate and develop relationships are at the root of success, says Leland.
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