'Train the trainer' class offered

Posted: Wednesday, March 24, 2010

JUNEAU - The Alaska Office of Economic Development is inviting the public to attend an AlaskaHost customer service "Train the Trainer" class today and Thursday.

AlaskaHost is a statewide customer service training program designed for employees of the hospitality and visitor services industry. The core of the AlaskaHost program trains participants in how to provide quality customer service for both residents and visitors to Alaska. The event, scheduled from 9 a.m. to 4 p.m., will be held at 151 Mill St.

About 20 representatives from 14 businesses will be attending the class to demonstrate their commitment toward providing exceptional customer service experiences for guests and customers. By the end of the class, attendees will become certified to train their employees - and the general public - to help them:

• Understand the importance of providing quality customer service.

• Recognize and anticipate customer needs and expectations.

• Understand the economic value of the visitor industry to the State of Alaska.

• Learn how to deal with dissatisfied customers in a professional, helpful manner.

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