This letter is in response to the letter from the unhappy traveler who experienced misfortunes at our little international airport due to mechanical and flight delays.
I must agree that we have all likely witnessed reduced service and related challenges as the major airlines have sought to cut costs in an effort to survive in the national and global economic arena.
Yet, having lived in Juneau for over 14 years, I am sure most readers will also agree that the experiences described by this writer fall outside the norm of operations of the only major airline serving our capital community. In my own experience, while several times experiencing delays in returning to Juneau in inclement weather, most all of my departures over the years have been close to ontime. If my memory serves me correctly, in all the time I have lived here, I have never had my departure delayed due to mechanical issues.
Perhaps my perceptions are tainted because I am myself a licensed Boeing B-737 pilot. However, I strongly feel (very strongly) that most of us in Juneau and Southeast Alaska are proud of the service that our only airline has rendered, as well as of the people who work hard in attempts to help us reach our destinations. Yes, they are like all mechanical and human systems. They are not perfect, and they err and break down from time to time.
Brock M. Weldner