APX security sales force in Juneau

Posted: Wednesday, July 14, 2010

It is a hard job selling door-to-door products. Weather, unleashed dogs and obnoxious homeowners are all obstacles for a salesman treading concrete, lawns, and pebbled paths.

Klas Stolpe / Juneau Empire
Klas Stolpe / Juneau Empire

For APX sales team leader Wyler Whitwer, though, the good far outweighs the bad.

"It is a good summer job," Whitwer said. "You meet a lot of interesting people, and some nicer ones. I met a coastie the other day who took me out fishing."

APX Alarm came into Juneau in late May as Pinnacle Security was finishing their sales services. The company has more than 2,000 customers in Anchorage and Fairbanks.

The company's website states APX is one of the five largest home security companies in the United States, and has more than 500,000 customers across the country. However, APX has generated more than 1,600 complaints during the Better Business Bureau's most recent three-year reporting period. More than half of those complaints dealt with contract or sales-practice issues.

Each has been resolved and can be viewed on the BBB website, as well as customer reviews both good and bad.

"Percentage-wise it is insignificant," APX Alarm director of public relations Stuart Dean said. "At the same time, when we do get those complaints we take them seriously because for the customer it is not insignificant.

"The bottom line, though, is we do not condone bad behavior. We spend a significant amount of time in training our people to be respectful and courteous ... sometimes, in people's minds, aggressive sales can mean just coming to knock on people's doors. However, if there are specific situations where someone calls us saying a sales rep did this or that or with concerns, we absolutely will address that."

Dean encouraged and welcomed Juneau residents to call the company or even local authorities if behavior is unprofessional.

In addition to the alarm systems and other security products APX offers, the company also offers thermostat and home-energy management. Customers can even control these products on their cell phones.

APX does not have a "bricks and mortars" office in Juneau, but after APX stops selling its systems here in August, a technician who works with APX will be in town to take care of any repairs the systems may need, Dean said.

• Contact Klas Stolpe at klas.stolpe@juneauempire.com.

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