On-time air service is in a shambles

Letter to the editor

Posted: Wednesday, August 10, 2005

This is in reply to Mr. Miller's letter to the editor. I fly at least two times each month from Ketchikan to Juneau. In the last three months, I have not had one single flight in either direction be on time. I no longer ask if the flight is on time; I ask how late the flight is.

Sure, Alaskan Airlines waits on passengers from other late flights they have.

In Southeast Alaska, we don't have the luxury of other airlines to choose from, and now we can't rely on what we do have. I know that I have to plan on flying out the day before I want to get to my destination, 12 hours ahead of time for a 42 minute flight. That's nice customer service.

However, I think it is important to realize that it is not the pilots, flight crew or terminal agents who are creating this problem. I think it lies deeper into the management of Alaska Airlines. Ever since they changed the baggage handlers in Seattle, and whatever other changes they made, the on-time service has fallen apart.

Rob Glenn


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