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SEARHC hospital scores high in satisfaction

Posted: Thursday, August 19, 2010

SouthEast Alaska Regional Health Consortium's Mount Edgecumbe Hospital scored 96 percent in patient satisfaction during a survey process early this summer.

A news release stated that 200 patients rated their care at the hospital in May and June. The grades gathered were 149 "A"s and 44 "B"s.

"The results showed an overwhelmingly high rate of satisfaction with the health care provided by our staff," said Roald Helgesen, SEARHC president and chief executive officer. "While we always have opportunities to improve, it is clear our patients consider the care by our staff is a high-quality service. This special survey saw a significant improvement from our usual quarterly surveys, which have a third to a quarter of the respondents."

As far as specific hospital care factors, 94 percent awarded "A"s or "B"s for staff courtesy. Eighty-nine percent gave these grades when surveyed about information given to patients, and 87 percent did so when asked about how well patients were provided for their comfort.

"I believe our staff, no matter what position they hold, do desire to serve our patients with quality care," said Norma Perkins, Mount Edgecumbe Hospital administrator. "I personally heard staff express their compassion and concern for 'their' patients. The survey results convey this."



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