Business Profile: Roy Freeburg

Posted: Thursday, September 12, 2002

Title and company: Field supervisor, C&C Steamway Services.

Biographical Information: In 1976 he moved with his parents to Juneau. He graduated from Juneau-Douglas High School in 1986 and lived for three years in Fort Collins, Colo., where he first worked as a carpet cleaner. He returned to Juneau in 1989 and started working for another restoration company. Freeburg recently bought Steamway Services with two partners, Sherry and Harold Lancaster.

Services: Freeburg is certified in carpet and upholstery cleaning and oversees a staff of four cleaners. He's also trained in restoration after floods and fires. The company said it complies with standards from the Institute of Inspection Cleaning and Restoration Certification.

He generally works 40 to 50 hours a week, and is always on call for flood restoration. Those calls can come at all hours.

"Floods are interesting when you're asleep at 2 a.m. in the morning and the phone goes off," Freeburg said. "That's happened many times and somebody's got walls that are wet and water dripping from their light fixture and you go, 'OK I'll get you dried out as quickly as I can.'"

Having been through a flood himself, he knows there's more involved than just mopping up the water.

"You've really got to put the shoe on your own foot and think what they're feeling," Freeburg said. "My customer service is really important to me."

Family: Freeburg has a 13-year-old son in Washington state.

Quotable: "We restore our clients, because they get kind of tattered after all this too, so we try to think about their emotions."

Contact information: 780-7844.

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