Recall issued for all Segway scooters

Juneau police tested the scooters on downtown streets late this summer

Posted: Sunday, September 28, 2003

WASHINGTON - Segway scooters, touted as almost untippable when unveiled two years ago, are being recalled. It turns out they don't work so well when the batteries get low - riders have fallen off and been injured.

The Consumer Product Safety Commission announced the recall Friday of all 6,000 scooters that have been sold, saying three people had been hurt. One suffered a head wound and needed stitches.

Late this summer, Segways showed up on the steep streets of downtown Juneau. Local police had received a grant to give them a trial in the community.

The trial has ended, but Assistant Chief Greg Browning was unavailable Friday to comment on Segway use in the department or on the recall.

Consumer Product Safety Commission spokesman Ken Giles said Segway told the agency about the problem.

Segway is offering to install for free new software that will warn when battery power is running down and then will automatically shut down the scooters. Newly built scooters contain the upgraded software.

"We have very high confidence in the safety of the Segway HT and this software upgrade further enhances the safety margins of the machine," Segway said in a statement.

The single-rider, two-wheeled Segway Human Transporters can travel up to 12 mph. Costing $4,950 each, they use gyroscopes to keep upright, making them less likely to fall or be knocked over.

But scooters being operated with low battery power may not have enough juice to remain upright when the rider suddenly speeds up or tries to drive over a bump or up an incline.

The Segway was unveiled in December 2001 to much fanfare by Dean Kamen, an inventor who holds some 100 patents, including a wheelchair that climbs stairs and the first portable kidney dialysis machine.

The U.S. Postal Service has bought 40 of the scooters to test.

The Manchester, N.H.-based company has lobbied states to allow the electric-powered scooters on sidewalks, promoting them as a way to relieve congestion; more than half the states have gone along.

But Jonathan Adkins, spokes-man for the Governors Highway Safety Association, which represents state highway safety programs, said there still are safety questions.

Segway "completely rushed these products into cities without adequate consideration as to the impact on public safety," he said. Adkins said there have been no studies on how to safely operate the scooters when they have to share sidewalks with pedestrians and streets with other vehicles.

Commercial and consumer models on the recall list include the Segway HT i167 (i series), the e167 (e series) and p133 (p series).

Segway plans to contact owners, but consumers may call the company toll free at 1-877-889-9020 between 8 a.m. and 8 p.m. weekdays to obtain the free upgrade. Details also will be posted on the company's Web site at

• Tony Carroll of the Empire staff contributed to this report.

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