Thanks for taking care of my engine

Posted: Sunday, October 03, 2010

Many times in our lives we fail to recognize those who go out of their way to provide exemplary service. Just recently on a Sunday afternoon I was returning to Auke Bay harbor when the engine on my boat failed. On Monday morning, I promptly called the dealership that I got the engine from. I was told to bring the boat right in, which I did. Well, low and behold, what I thought would be an easy solution to fix via use of my extended warranty, I find out that I had failed in part in my responsibility to have the engine properly serviced. The previous management and I had worked together on this engine and others over the years and I trusted their judgment when it came to service. That unfortunately wasn't a good thing. I failed to communicate what was needed, thinking they would take care of anything that needed taking care of ... not good.

Well, with the new management/owners, I now have a repaired engine, unbelievable service, an extremely fair price, fast turn around and am extremely grateful for their fair attitude.

All I can say is thank you, Doc Warner's! It is indeed a pleasure doing business with you. I will be a continuing and faithful customer of yours.

John Beiler

Juneau



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