A glitch in the dividend system

Letter to the editor

Posted: Tuesday, November 15, 2005

I have received a permanent fund dividend every year since I qualified in 1999 except this year. I applied for my dividend online in January, printed out my e-mail confirmation number, signed my paper application and returned it, with my printed copy of my e-mail confirmation number.

About a month before the dividend was paid out, I checked online to see if the amount was calculated yet and much to my surprise discovered that I was not registered for a check. I went to the Department of Revenue to see what the problem could be and was told that I was not in the computer so would not be receiving a check this year.

On Oct. 10, I contacted the governor through his Web site and asked for his assistance. I received a confirmation that my problem was being assigned to a member of his staff as he's very busy. I then heard nothing at all until I sent another e-mail to the governor on Nov. 3 asking who was assigned to assist me with this problem. A few days later I received a telephone call from a member of his staff telling me that there's nothing they can do for me because it would be illegal for the governor to get involved with my problem.

I'm sure that I'm not the only person this has happened to. The state computer system is not glitch-free. It is entirely possible that after I filed my application, signed the application and mailed it back with my printed confirmation, that there was an error somewhere in the system and my application was somehow omitted from this year's dividend list. Has this happened to anyone else?

Diane Powell


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