Letter: Circulation jewel

Posted: Sunday, November 12, 2000

I hope you know what a jewel you have in Cynthia.

I've called Circulation several times to either suspend our delivery service while we're out of town or for help with accessing the Empire online and she has always been the epitome of good service.

She is helpful, courteous, and so pleasant and perky to deal with that I feel good after talking with her. (I am unrelated and don't even know her last name.) I just feel she deserves for you to know what good service and good PR she reflects for your business. She's a pleasure to do business with.

Betty McVey


Thanks for letting us hear about Cynthia Cintra's customer service skills. - Editor

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